Summary of Qualifications

Results-driven technology professional with over ten years of experience in the analysis, design, development, implementation and management of highly visible, complex projects with aggressive timelines, evaluating and improving business systems and processes, and providing technical expertise in mission-critical IT projects, operations and logistics.  Assist companies with technical issues in specialized niches of information technology such as VoIP, data warehousing, e-commerce and web hosting; serving both in corporate and consulting settings.

Demonstrated track record of success in relationship building, decision-making and communicating.  Ability to deliver effectively in a fast paced environment providing strong leadership skills and managing multiple projects simultaneously.  Co-managed projects and resources; organized, competent and committed to excellence and success within the workplace. Strong analytical skills and a broad range of business areas expertise, productive, self-starter with strong work ethics, consistently achieves goals.

Experience

• Business Systems Analyst

  Prometheus One IT Solutions

  2009 – 2012
  • Identifying and analyzing business problems and defining the scope of activities required to address goals of stakeholders, including requirement definitions, process reviews, impact assessments, and operational streamlining.
  • Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements.
  • Working with various project members in developing test plans, recommending preferred solutions
  • Analyzing needs of business requirements development and determining priorities.
  • Completing Detailed Business Requirements for a variety of projects and working with specific functional areas for:
  • Conducting interim reviews of draft business requirements per SDLC guidelines
  • Documenting and facilitating resolution of issues/actions that impact the development of business requirements
  • Performing final reviews and obtaining sign offs on detailed business requirements.
  • Serving as business requirements counsel for any questions raised by internal departments and/or vendors during the course of the project and implementation phase.
  • Participating in all related system detail design walkthroughs; ensuring all detailed business requirements are included in their designs; working with Operations areas to develop business Use Cases
  • Recommending and implementing appropriate business process improvement plans for process flow.
  • Interacting with various staff members at different levels of the company, as well as with external vendors and customers.  Enforcing and adhering to established processes, and assisting establish processes where none exist.

   

• ETL Business and Technology Analyst

  LexisNexis

  2005 – 2008

  Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

  • Procured domain knowledge in Legal, Health, Telecom, Collections, and Government sectors
  • Provided guidelines for checking the transformation of original Source datasets in the ETL process to Production targets in the Data Warehouse
  • Created business, functional and system level artifacts used to develop and test each phase of source transformations by Data analysis / Mapping / Migration until SIT / UAT target conditions are met
  • Developed BRD for QA Black Box Testing to validate decision tables and transform functions
  • Provided SRS and FRS to evaluate and report defect severity conditions
  • Created Requirements needed for System Test Cases for Iterative Testing of each release.  Developed guidelines and sample scripts for a variety of platforms to automate most commonly used Regression Tests
  • Ensured traceability of Test Cases to Use Cases and Requirement guidelines
  • Logged defects in Rational ClearQuest and communicate results in accordance with Project Communication Protocols
  • Participated in Agile/Scrum daily standup meetings to provide project status to the team
  • Identified, classified, maintained, and protected files, documentation and sensitive information consistent with record handling and retention requirements
  • Assisted team members with any training, procedural or debugging needs when necessary

• Lead QA Analyst

  CopperCom

  2004 – 2005
  • Performed Requirement Analysis to define Testing Scope and Test Design, then prepared flowcharts, spreadsheets, and logic diagrams needed in problem analysis and presentations
  • Interfaced with Dev and QA groups for Test Planning, writing Test Scenarios, creating reusable Test Scripts, Test Automation, Test Execution and Test Reporting
  • Estimated Time Management of Multiple Test Iterations to ensure delivery on agreed upon time scales discussed in regular intra-departmental meetings to synchronize progress and deadlines
  • Routinely ensured completeness of the Dev Milestones and QA Test Plans to enhance the right testing and release strategies
  • Authored Test Plans and developed Test Cases to facilitate:
  • Functional Testing
  • Black Box
  • Sanity Testing, on web interfaces, database backends, and hardware infrastructures
  • Smoke Testing to evaluate and report critical fail conditions
  • Provided guidelines and pseudo code for Stress Test scripts to trigger VoIP Web Services Load Balancing, Failover conditions; Developed logic tables and sample shell scripts for automating most commonly used Integration / Regression Tests
  • Defined and tracked quality assurance metrics such as Defects, Defect counts, Test Results and Test Status, then tracked output quality of build releases using Regression Tests included in Test Plans
  • Furnished metadata, focus reports and professional advice to management.  Participated in component and data architecture design, performance monitoring, product evaluation
  • Assisted customers with any training, procedural or debugging needs when necessary

• QA Engineer

  Verio / NTT

  2002 – 2004

• QA tester

  E5 Design Group

  1999 – 2002

• QA tester

  Wiznet

  1998 – 1999